Refunds

5.1 All cancellations and refund requests are subject to the Airline cancellation and refund policy. We have no authority to make changes or exceptions to these policies. 5.2 You can find the applicable cancellation and refund policy on the Airline website or displayed during the booking process. Please review it carefully before making your booking. 5.3 If you need to cancel or modify your booking, you must contact us directly through the contact information provided in your booking confirmation. We will do all the cancellations or changes as per the airline policies.

Open your booking and choose Request cancellation or Request refund. Select who is affected, give a reason and review the estimated refund before submitting. You'll receive a case reference such as RF-12093.

After a request is approved, refunds are issued to the original payment method and usually arrive within 5–10 working days, depending on your bank.

Submitted: we've received it. Under review: we're checking fare rules with the supplier. Approved: the supplier agreed. Rejected: the conditions don't allow it. Processed: the money has been sent.

Non-refundable fares return only unused taxes, airlines and hotels may charge cancellation fees, and our service fee is not refundable. The estimate on the request page shows each deduction.