Help
FAQ's
Answers to the questions we hear most often.
One benefit of making air reservations with us is that we can understand your needs while arranging your travel itinerary. Our travel consultants can suggest the best airlines with the most flexible conditions for your travel. We also monitor the travel itinerary and can advise of any changes that the Airline may make. Finally, we know which airlines are the most reliable, have good on-time records, and are more passenger-orientated.
The best way to book with us is to call our travel experts on +44 20 3435 8353, use the call back feature (send an inquiry), or chat with us online.
These tickets are similar to tickets you buy directly from the airlines. An advantage is that you can request special meals, get advanced seat assignments, and almost always accrue frequent flyer mileage.
The easiest way to make the payment is to transfer the money online to our company bank account. If you don't have online banking, you can pay the cash in the branch. You can also visit our office to pay and collect your tickets. You can also pay through the Credit Card / Debit Card.
We only accept the Debit / Credit card of the leading passenger. If the Cardholder is not the passenger, which means he is not traveling, we do not accept card payments online or over the phone. In that case, the Cardholder must come to our office with the chip and pin card, and we will physically charge/process the card on our machine.
It's quite simple. As soon as you send us the full payment and signed invoice (booking terms and conditions), we will instantly send the Electronic Tickets to your given email address. All you need to do is take the printout and use these tickets. As this is the modern era of E-Tickets, unlike Paper Tickets (used in the past), we do not need to send you anything by post. If you still need to deliver your E-Ticket to your mailing address, we can arrange to post it through the regular mail service.
The Airline has different cancellation and refund policies depending on the ticket type, season, price, etc. So, in some instances, tickets are refundable/changeable; in others, tickets are non-refundable / non-changeable. It's always mentioned in your booking terms and conditions when purchasing that. It means we always inform you about the Cancellation / Refund policy before you buy. Suppose tickets are refundable, and there is a cancellation fee involved. In that case, you will get your net refund amount within 4 to 5 weeks from the date of the refund you made. If the Airline permits the changes in tickets and there is a chance, you can get your new ticket by paying the change fee for the difference in fare (if any).
If you plan on traveling during any holiday period, it is advisable to plan well in advance. Generally, 3-6 months ahead is advisable. Also, you could get the best deals within this period. Closer to departure in the holiday period, airlines often "close out" availability on cheaper fares. However, if you are looking for a late getaway, we would still be delighted to assist in your travel plans.
You can check the Contact Us button at the top of the page. This will have all the information you will need to get in touch with us. We are open Monday-Saturday, 9 am to 6 pm.