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- Flights Searching, fares, passengers and check-in.5 articles
- Hotels Rooms, rates, check-in and hotel policies.5 articles
- Umrah Packages, visas, hotels and on-the-ground support.6 articles
- Bookings Finding, viewing and managing your bookings.4 articles
- Payments Cards, wallets, receipts and payment problems.4 articles
- Changes Changing dates, names, seats, meals and baggage.4 articles
- Refunds Cancellations, refund timelines and statuses.5 articles
- Account Signing in, saved travellers and preferences.4 articles
Popular questions
Open your booking and choose Request cancellation or Request refund. Select who is affected, give a reason and review the estimated refund before submitting. You'll receive a case reference such as RF-12093.
It depends on your fare. Flexible fares allow changes for a small fee (or free); Saver fares usually do not. Submit a change request from your booking and we'll come back with airline options and any fare difference.
Yes. Every Cheaperfly Umrah package includes Umrah visa processing and the Saudi e-visa fee. We'll contact you within 24 hours of booking with a passport checklist.
Cards are declined for many reasons: insufficient funds, incorrect details, a bank security check or a spending limit. No money is taken when a payment fails. Try another card or contact your bank.
Use Manage Booking with your booking reference (starts with CF-) or airline PNR and the last name of the lead traveller. You can download tickets, change extras and contact support from there.
Contact us
Call us+44 20 3435 8353 · 24/7Emailinfo@cheaperfly.co.uk
AddressCheaper Fly Ltd, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom