Terms of Service

Agreement to these Terms

You agree to be bound by these Terms by accessing or using the Platform. You may not access or use the Platform if you disagree with any part of these Terms.

1. Scope of Services

1.1 We act as a facilitator, connecting you with airlines and other travel service providers ("Airline") to search for and book flight tickets. We do not own or operate any airlines or flights listed on our Platform.

1.2 All bookings made through the Platform are governed by the terms and conditions of the respective Supplier, including cancellation and refund policies. We urge you to carefully review the Airline terms and conditions before booking.

1.3 We assume no responsibility for any issues arising from your flight, such as cancellations, delays, or missed connections. In such cases, you must contact the Supplier directly for assistance.

2. Eligibility

You must be legally capable of entering into binding contracts.

3. Check Your Details

It is your responsibility to check all the details are correct, i.e. passenger names (they must be the same as on your passport or travel documents), travelling dates, transit time, origin and destination, stop-overs, baggage allowance, and other flight information. Once the ticket is issued, no changes can be made.

4. Booking Process

4.1 When you search for flights on the Platform, we will display available options from various Airlines. The displayed prices are estimated and may vary depending on currency fluctuations and availability.

4.2 To book a flight, select the desired option and provide your passenger information and payment details. Once you confirm your booking, we will process your payment and transmit your booking information to the Supplier.

4.3 You will receive confirmation of your booking by email, including the electronic ticket(s) or other necessary travel documents. Please carefully review your confirmation and contact us immediately for any errors.

Special requests and medical problems

If you have any special requests, such as a meal preference, seat allocation or a wheelchair request, please advise us at the time of issuing the ticket. We will try our best to fulfil these by passing the request to the relevant Airline, but we cannot guarantee them, and we are not liable for any claim arising from a special request that is not met.

5. Passport, visa and immigration requirements

You are responsible for checking all requirements, including passport, visa (including transit visa) and other immigration requirements. You must consult the relevant embassy or consulate well before departure for up-to-date information, as requirements may change. We cannot accept any liability for a transit visa, or for you being refused entry onto a flight or into any country, if you fail to carry the correct passport, visa or other documents required by any airline, authority or country.

6. Insurance and baggage

We recommend that you purchase travel insurance. It is your responsibility to ensure you have valid travel insurance that covers your needs, and that you have complied with all health and vaccination requirements for the countries you are travelling to. Advice can be obtained from your GP or a travel clinic.

We do not accept any claim for lost, stolen or damaged baggage. You must contact the relevant Airline directly in that case.

We do not accept responsibility for any financial loss if an Airline fails to operate. Passengers are solely responsible for that loss, so we strongly recommend arranging separate travel insurance to protect yourself.

7. Cancellations and refunds

7.1 All cancellation and refund requests are subject to the Airline's cancellation and refund policy. We have no authority to make changes or exceptions to these policies.

7.2 You can find the applicable cancellation and refund policy on the Airline's website or displayed during the booking process. Please review it carefully before making your booking.

7.3 If you need to cancel or change your booking, you must contact us directly using the contact information in your booking confirmation. We will carry out all cancellations or changes in line with the Airline's policies.

8. Fees and payments

8.1 The price you pay for your flight will be displayed on the Platform before you confirm your booking. This price includes all taxes and the basic fare set by the Airline.

8.2 We accept various payment methods for your convenience. Please review the available payment methods, including any card payment terms and conditions that apply.

8.3 You are responsible for ensuring you have sufficient funds to complete your payment. If your payment is declined, your booking may be cancelled.

9. User conduct

9.1 You agree to use the Platform in accordance with these Terms and applicable laws and regulations.

9.2 You will not:

Use the Platform for any illegal or unauthorised purpose.

Interfere with the operation of the Platform or any other user's use of the Platform.

Use the Platform to transmit malicious content, such as viruses or spyware.

Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Access or attempt to access any part of the Platform you are not authorised to access.

Collect or store personal data of other users without their express consent.